Hard Disk Does Not Suspend While Running APC PowerChute Plus

ID: Q224426

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

After you configure your Windows 98-based computer to use Advance Power Management (APM) and wait a sufficient amount of time for Suspend mode to start, your computer may not transition to Suspend mode.

CAUSE

This issue can occur if you are running the American Power Conversion (APC) PowerChute Plus program. PowerChute Plus is a program that often actively writes to a log file, and this disk activity can prevent your computer from entering Suspend mode.

RESOLUTION

To resolve this issue, contact APC to inquire about the availability of a fix for this issue.

To work around this issue, configure PowerChute Plus to not maintain a log file. For information about how to do so, contact APC, or view the documentation included with PowerChute Plus.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98


Keywords          : kb3rdparty kbenv kbtool kbui win98 winapm 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 17, 1999