Hewlett-Packard Computer May Hang Using ATI Video Adapter

ID: Q194064

The information in this article applies to:

SYMPTOMS

Your Hewlett-Packard (HP) computer may stop responding (hang) when you select text, or if you connect to a Web site with numerous graphic images.


CAUSE

This issue can occur if you use an HP 8175 or 8176 computer with an ATI 3D Rage II+ PCI video adapter, and you upgraded from Microsoft Windows 95.


RESOLUTION

To resolve this issue, install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, or contact the manufacturer to inquire about obtaining an updated video adapter driver to address this issue.

To install the ATI Rage II+ PCI video adapter driver from the Windows 98 CD-ROM, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Display, click the Settings tab, and then click Advanced.


  3. On the Adapter tab, click Change.


  4. Click Next, and then click "Display a list of all the drivers in a specific location, so you can select the driver you want."


  5. Click Next, click Have Disk, and then click Browse.


  6. In the Drives box, click the CD-ROM drive that contains the Windows 98 CD-ROM.


  7. In the Folders box, double-click the Drivers folder, and then double- click the Display folder.


  8. Double-click the ATI folder, click OK, and then click OK.


  9. Click the ATI Rage II+ Pro video adapter driver, and then click OK.


  10. Click OK, and then click Next.


  11. Click Next, and then click Finish.


  12. Restart your computer.


Additional query words: lockup highlight 


Keywords          : kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 29, 1999