HP OmniBook 600C Laptop Does Not Turn Off

ID: Q203782

The information in this article applies to:

SYMPTOMS

When you try to shut down Windows 98 or press the power button to turn off your Hewlett Packard OmniBook 600C laptop, your laptop may not turn off. Your laptop may stop responding (hang) when you receive the following message:

It's now safe to turn off your computer.


CAUSE

This issue can occur if your computer is configured to use the Fast Shutdown feature.


RESOLUTION

To resolve this issue, disable the Fast Shutdown feature. To do so, follow these steps:

  1. Turn off your laptop, and then restart your laptop. If you cannot turn off your laptop using the power button, you may need to remove the battery. For instructions about how to remove the battery, please contact Hewlett-Packard.


  2. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.


  3. On the Tools menu, click System Configuration Utility.


  4. On the General tab, click Advanced.


  5. Click the Disable fast shutdown check box, click OK, and then click OK again.


  6. Click Yes when you are prompted to restart your computer.


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


MORE INFORMATION

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

NOTE: When you disable the Fast Shutdown feature in Windows 98, you change the FastReboot value data from 1 to 0 in the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown
For additional information about Disabling fast shutdown, please see the following article in the Microsoft Knowledge Base:
Q187607 How to Disable Fast Shutdown in Windows 98

Additional query words: hp notebook note book lap top 


Keywords          : kb3rdparty kbenv kbhw winboot win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 23, 1999