HP ScanJet 5p Does Not Function After Upgrade to Windows 98

ID: Q191530

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

After you upgrade to Windows 98, your Hewlett-Packard (HP) ScanJet 5p scanner may not function.

CAUSE

This issue occurs because the Hpsjusd.dll file provided by HP is not compatible with Windows 98.

RESOLUTION

To resolve this issue, extract a new copy of the Hpsjusd.dll file from your original Windows 98 CD-ROM to the Windows\System folder. If the scanner is connected to a SCSI adapter, also extract a copy of the Scsimap.sys file to the Windows\System folder. For information about how to extract files, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files

MORE INFORMATION

On the Hewlett-Packard Web site, you can place an online order for the "Windows 98 Upgrade." This is only an upgrade to the HP DeskScan utility version 2.9 and does not resolve the problem with the Hpsjusd.dll file.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:


Keywords          : kb3rdparty kbhw win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 21, 1999