Intel DSVD Modem Not Detected by Windows 98

ID: Q191665

The information in this article applies to:

SYMPTOMS

If you have a Sony PCV70, PCV90, PCV100, or PCV120 computer, the Intel DSVD modem included with your computer may not be detected by Windows 98.


CAUSE

This behavior occurs because the Intel DSVD modem uses two communications (COM) ports. If both COM1 and COM2 ports are enabled, the Intel DSVD modem is configured for COM3 and COM5. This results in Windows 98 being unable to detect the modem.


RESOLUTION

To resolve this behavior, disable the COM1 or COM2 port on your computer. For information about how to do so, contact Sony Technical Support.


MORE INFORMATION

If you are required to reinstall the Intel DSVD device drivers, you must use your Sony Recovery CD-ROM, as the modem drivers are not available anywhere else. Sony's Web site contains only updates to device drivers, not complete device drivers.

NOTE: If you do not have the Sony Recovery CD-ROM, you can request one from Sony by calling 1-888-476-6972.



For information about how to contact Sony Technical Support, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

Additional query words: OEM 98 vaio 


Keywords          : kbhw win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 23, 1999