Invalid Page Fault Error Message When Updating Device Driver

ID: Q196052

The information in this article applies to:

SYMPTOMS

When you attempt to use the Update Device Driver Wizard to update a driver from the Microsoft Windows Update site, you may receive the following error message:

Rundll32 caused an invalid page fault in module Kernel32.dll


You can still access the Windows Update site using Internet Explorer or by clicking Windows Update on the Start menu.


CAUSE

This behavior can occur if you are using CompuServe 4.0.1 or you installed and then uninstalled CompuServe 4.0.1 without removing all of its components.

The Virtual Key program included with CompuServe 4.0.1 is incompatible with the Windows Update site when you attempt to update drivers using the Update Device Driver Wizard in Device Manager.


RESOLUTION

To resolve this behavior, contact CompuServe to obtain an updated version of Virtual Key.

To work around this behavior, remove Virtual Key using the Add/Remove Programs tool in Control Panel.


MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

For information about how to contact CompuServe, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z 


Keywords          : kbtool win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 2, 1999