MAPI Problems After Installing Office 97 SR2

ID: Q229210

The information in this article applies to:

SYMPTOMS

After you install Microsoft Office 97 Service Release 2 (SR2) in Windows 98 Second Edition, unexpected behavior may occur with Messaging programs or Office 97 itself.

For example, when you use Microsoft Binder in Office 97 and you attempt to use the "Send to/Mail Recipient" feature with a Microsoft Excel spreadsheet, you may receive the following error message:

Binder caused an invalid page fault in module Kernel32.dll
This is just one example of the behavior that can occur.


CAUSE

When you install Office 97 SR2 in Windows 98 Second Edition, the Mapi32.dll file is overwritten with an older version. The version of Mapi32.dll included with Windows 98 Second Edition is:

1.0.2536.0 January 14,1999 Extended MAPI 1.0 for Windows NT
The version installed by Office 97 SR2 is:
5.5.1960.0 June 01,1998 Extended MAPI 1.0 for Windows 95
The newer version of the file is correctly copied to the Windows\System folder. However, this version is in fact an older version based upon file dates and functionality.

The result is that any Messaging programs may stop functioning or produce unexpected behavior.


RESOLUTION

To resolve these issues, use System File Checker to restore the Windows 98 Second Edition version of the Mapi32.dll file. For information about how to restore a file with System File Checker, please see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Additional query words: 


Keywords          : kbenv kberrmsg win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 8, 1999