Maxtech 33.6 Voice/Fax Detected as Archtek SmartLink 33348T

ID: Q195260

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you install a Maxtech 33.6 Voice/Fax Plug and Play modem, it may be incorrectly detected as an Archtek SmartLink Modem 33348T modem.

CAUSE

This behavior occurs because Windows 98 does not provide support for Maxtech 33.6 Voice/Fax Plug and Play modems. Since both modems use the same chip set, the Maxtech 33.6 Voice/Fax Plug and Play modem is detected as an Archtek SmartLink Modem 33348T modem.

RESOLUTION

To resolve this behavior, contact Maxtech Technical Support to obtain an updated setup information (.inf) file that provides support for a Maxtech 33.6 Voice/Fax Plug and Play modem.


Keywords          : kbhw winpnp win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 30, 1999