Microsoft Phone Does Not Receive Incoming FaxesID: Q186239
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When you attempt to use Microsoft Phone version 1.0 to receive incoming faxes using Microsoft Fax, you may see an "Initializing Modem" message, and then nothing may happen.
This behavior can occur if you are using a Sound III 336SP modem on a Packard Bell computer.
To resolve this issue, install the original OEM drivers for your modem. To
obtain the original OEM drivers, contact Packard Bell or visit the
following Packard Bell Web site:
http://www.packardbell.com
By default, Microsoft Fax is not installed in Windows 98. However, it
is available in the following folder on the Windows 98 CD-ROM
<drive>:\tools\oldwin95\message\us
Additional query words: ms phone msphone
Keywords : kbtool wincomm win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbprb
Last Reviewed: February 3, 1999