Microsoft Windows 98 Second Edition Printers.txt FileID: Q234878
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This article contains a copy of the information in the Microsoft Windows 98 Second Edition Printers.txt file for Printers included with Windows 98 Second Edition.
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Microsoft Windows 98 Second Edition
README for Printers
April 1999
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(c) Copyright Microsoft Corporation, 1999
This document provides complementary or late-breaking
information to supplement the Microsoft Windows 98
Second Edition documentation.
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HOW TO USE THIS DOCUMENT
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To view Printers.txt on screen in Notepad, maximize
the Notepad window.
To print Printers.txt, open it in Notepad or another
word processor, and then on the File menu, click Print.
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CONTENTS
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PRINTING OVER A NETWORK
TRUETYPE FONT AVAILABILITY FOR PRINTING
CANON COLOR BUBBLE-JET SUPPORT
FARGO PRIMERA AND PRIMERA PRO SUPPORT
HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES,
600 SERIES, 700 SERIES, AND 800 SERIES PRINTER
SUPPORT
HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320
PRINTER SUPPPORT
HEWLETT-PACKARD DESKJET 340, 1000C, 1100C, AND 1120C
PRINTER SUPPORT
HEWLETT-PACKARD OFFICEJET SERIES 500 AND 600 SUPPORT
HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT
HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT
HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT
HEWLETT-PACKARD LASERJET PRINTER SUPPORT
QMS JETSCRIPT BOARDS
LASERMASTER PRINTER SUPPORT
NEC SILENTWRITER SUPERSCRIPT 610
PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS
SUPPORT FOR LEXMARK MARKVISION AND CUSTOM
PRINTER DRIVERS
----------------------------------------------------
NOTE: For any given printer, the printer drivers
provided with Windows 98 Second Edition are generally
preferable to drivers in previous versions of Windows.
However, you might want to consult the printer manufacturer
to determine the best printing solution for your printer.
PRINTING OVER A NETWORK
=======================
By default, Windows 98 Second Edition uses the network
path as the port designation for network printers. Because
this is slightly different from the path used in Windows 3.1
and some programs, you might have problems. A network path
(also known as a UNC name) typically appears in the following
format:
\\server\printqueue
However, Windows 98 network paths tend to be longer
than their Windows 3.1 equivalents, and this creates
problems for some programs. If you experience
problems, you can revert to the Windows 3.1 method
of addressing network resources.
Some programs may experience similar difficulties
if the network path contains a space character.
This problem can be resolved if you revert to the
Windows 3.1 method of addressing network resources or
if you change the network path so it does not contain
spaces. See your network administrator for help with
changing the network path name.
Problems Printing to PostScript Printers Over a
NetWare Network
-----------------------------------------------
If you have difficulties printing to a PostScript
printer over a NetWare network, banner pages may be
incorrectly configured on the NetWare server. Unless
banner pages are correctly configured on the NetWare
server, they cause errors and nothing prints. To solve
this problem, you can either disable banner pages by
clicking to clear the Banner Pages check box in the
Printer Properties dialog box, or you can ask your
network administrator to correctly configure banner
pages on the NetWare server for a PostScript printer.
Unwanted Banner Pages on a NetWare Network from
MS-DOS Programs
-----------------------------------------------
If, after having cleared the Banner Page setting as
described in the previous section, you still receive
unwanted banner pages when you print from MS-DOS programs,
change the port designation for the printer from the
network path (UNC) name to the captured port.
>>>To change the printer port designation port:
1. Click Start, point to Settings, and then click Printers.
2. Right-click the icon for the printer you are using, and
then click Properties.
3. On the Details tab, click the Print to the following
port down arrow. Look for an entry that displays LPTx:.
This is the LPT port you have captured.
4. Select LPTx: (\\Server\Printqueue), and then click Apply.
5. Click Capture Printer Port, and then click OK.
6. Disable the Banner Page setting as described in the
previous section.
TRUETYPE FONT AVAILABILITY FOR PRINTING
=======================================
TrueType fonts are not usually available on inkjet
printers with lower resolutions (75 to 150 dpi). This
limitation does not apply to laser and dot-matrix
printers. TrueType fonts are also not available when
you use the Generic/Text Only printer driver.
CANON COLOR BUBBLE-JET SUPPORT
==============================
You may notice some printing differences in the
Windows 98 Second Edition drivers for the Canon Color
Bubble-Jet (BJC) printers if you upgrade from an earlier
version of Windows. As part of the Windows 98 Second
Edition installation, the Canon BJC-70, BJC-600, BJC-600e,
BJC-800, and BJC-4000 drivers from Windows 3.1 are
automatically upgraded to Windows 98 Second Edition drivers
because earlier versions do not work under Windows 98.
Contact your local Canon representative (or refer to
the "Where to Find More Help" section of your printer's
manual) for information about updated driver availability.
FARGO PRIMERA AND PRIMERA PRO SUPPORT
=====================================
Some older versions of the Fargo Primera and Primera
Pro printer drivers do not operate correctly under
Windows 98 Second Edition. The Fargo Primera requires
version 4.3 or later, and the Primera Pro requires version
2.7 or later. To obtain either of these drivers, contact
Fargo's Bulletin Board System or its technical support
at the numbers listed in your printer documentation.
HEWLETT-PACKARD DESKJET 400 SERIES, 500 SERIES,
600 SERIES, 700 SERIES, AND 800 SERIES PRINTER SUPPORT
=====================================================
Windows 3.1 to Windows 98 Second Edition Upgrade Process
--------------------------------------------------------
If you upgraded to Windows 98 Second Edition from Windows
3.1, your HP DeskJet printer will not run properly. To fix
this problem, delete your HP DeskJet printer driver after
upgrading to Windows 98 Second Edition.
>>>To delete your printer driver:
1. Click Start, point to Settings, and then click Printers.
2. Click on your printer to select it, and then press DELETE.
3. Follow the instructions on your screen.
You can then obtain the latest driver for your printer from
http://www.hp.com/
Download the appropriate driver for your printer, and then
follow the installation instructions.
Windows 98 Second Edition Default Driver Support
------------------------------------------------
After installing Windows 98 Second Edition, you may see
poor print quality or may lose some functionality on your
DeskJet printer. If so, delete the installed DeskJet driver
(see the instructions in the preceding section) and get the
latest driver from Hewlett-Packard at
http://www.hp.com/cposupport/eschome.html.
Download the appropriate driver for your printer, and then
follow the installation instructions.
Get New Drivers for Your HP DeskJet Printer
-------------------------------------------
The recommended drivers for HP DeskJet printers are
available at http://www.hp.com/cposupport/eschome.html.
Drivers for the DeskJet 660C, 68XC, 69XC, 850C, 855C,
and 870C models are available on your Windows 98 Second
Edition CD in the \Drivers\Printers folder. The drivers
in this directory are English only, and may not work properly
on some localized versions of Windows 98 Second Edition.
The Windows 95 or Windows 98 driver that shipped in your
printer box will also function correctly in Windows 98
Second Edition.
>>>To install your HP DeskJet printer driver:
The simplest and most complete method of installation
is to run the SETUP.EXE program that comes with your
HP DeskJet driver. For more information, see the
instructions that came with your driver.
HEWLETT-PACKARD DESKJET PORTABLE 310 AND 320 PRINTER
SUPPORT
====================================================
The recommended drivers for these printers are included
as a standard part of the Windows 98 operating system.
Follow the standard Windows printer installation process
for these printers using the drivers that came with your
CD or floppy disks.
HEWLETT-PACKARD DESKJET 340, 1000C, 1100C and 1120C
PRINTER SUPPORT
===================================================
To make full use of the capabilities of your DeskJet 340,
1000C, 1100C or 1120C, please use a Windows 98 compatible
printer driver. If you do not have a Windows 98 compatible
printer driver, or if you encounter any difficulty during
installation, please refer to the Web site:
http://www.hp.com/cposupport/eschome.html
for more information.
HEWLETT-PACKARD OFFICEJET SERIES 500 AND 600 SUPPORT
=====================================================
Windows 3.1 to Windows 98 Second Edition Upgrade Process
--------------------------------------------------------
It is recommended that you uninstall the HP OfficeJet
(Series 500 and 600) before you upgrade to Windows 98
Second Edition.
However, if you have already upgraded to Windows 98
Second Edition from Windows 3.1, your HP OfficeJet will
not run properly. To fix this problem, contact
Hewlett-Packard for assistance.
To locate the nearest Hewlett-Packard Support Center,
please refer to the documentation that was shipped with
your product.
Windows 98 Second Edition Software Updates or
Software Replacement
---------------------------------------------
To determine whether software updates are available for
the HP OfficeJet (Series 500 and 600) products, please
refer to the following Hewlett-Packard Web site, or
contact the nearest Hewlett-Packard Support Center for
more information:
http://www.hp.com/go/all-in-one
For replacement software, please contact your nearest
Hewlett-Packard Support Center. To locate the nearest
Hewlett-Packard Support Center, please refer to the
documentation that was shipped with your product.
HEWLETT-PACKARD OFFICEJET PRO 1150C SUPPORT
===========================================
Windows 3.1 to Windows 98 Second Edition Upgrade Process
--------------------------------------------------------
If you have upgraded to Windows 98 Second Edition from
Windows 3.1, your HP OfficeJet Pro 1150C printer will not
operate correctly.
To fix this problem, after upgrading to Windows 98
Second Edition, select Cancel on the plug-and-play screen
and then uninstall your HP OfficeJet Pro driver software,
and then install the Windows 95 driver that shipped with
your HP OfficeJet Pro 1150C. The HP OfficeJet Pro 1150C
Windows 95 driver is compatible with Windows 98 Second
Edition.
If You Installed the Microsoft Windows 98
Second Edition Default Drivers
-----------------------------------------
After installing the default drivers that came with
Windows 98 Second Edition, you will lose scanning
functionality on your OfficeJet Pro 1150C. To resolve
this problem, delete the Microsoft OfficeJet Pro 1150C
printer driver from the printers folder and install
the Windows 95 driver that shipped with your OfficeJet
Pro 1150C.
Upgrading from Windows 95 to Windows 98 Second Edition
------------------------------------------------------
If you have upgraded to Windows 98 Second Edition from
Windows 95, the Scan Picture function of your HP OfficeJet
Pro 1150C may not work with some applications. If you
experience a problem, uninstall your HP OfficeJet Pro
1150C software and then reinstall the Windows 95 software
that shipped with your HP OfficeJet Pro 1150C.
How to Install Your HP OfficeJet Pro 1150C Printer Driver
---------------------------------------------------------
Your HP OfficeJet Pro 1150C driver software may be
installed in any of the supported methods under Windows
98 Second Edition. The simplest and most complete method
of installation is to click Start, point to Settings, click
Control Panel, double-click Printers, click Add Printer,
and then follow the instructions that appear in the Add Printer
Wizard. Point "Have Disk" to your CD-ROM drive or the path
where you saved the downloaded driver. See the software
installation instructions that came with your device for
Windows 95; the same instructions apply for Windows 98
Second Edition.
If You Do Not Have the CD that Came with Your
HP OfficeJet Pro 1150C
---------------------------------------------
You can download the latest Win 9x driver from the
Hewlett-Packard web site at
http://www.hp.com/go/officejet-pro. Download the
appropriate OfficeJet Pro 1150C driver and follow
its installation instructions.
HEWLETT-PACKARD PRINTER/SCANNER/COPIER SERIES 300 SUPPORT
=========================================================
Windows 3.1 to Windows 98 Second Edition Upgrade Process
--------------------------------------------------------
It is recommended that you uninstall the HP Printer
Scanner software before you upgrade to Windows 98
Second Edition.
However, if you have already upgraded to Windows 98
Second Edition from Windows 3.1, your Hewlett-Packard
printer/scanner/copier will not run properly. To fix
this problem, contact Hewlett-Packard for assistance.
To locate the nearest Hewlett-Support Support Center,
please refer to the documentation that was shipped
with your product.
Windows 98 Second Edition Software Updates
or Software Replacement
------------------------------------------
To determine whether software updates are available for
Hewlett-Packard printer or scanner or copier products,
please refer to the following Hewlett-Packard Web site,
or contact the nearest Hewlett-Packard Support Center
for more information:
http://www.hp.com/go/all-in-one
For replacement software, please contact your nearest
Hewlett-Packard Support Center. To locate the nearest
Hewlett-Packard Support Center, please refer to the
documentation that was shipped with your product.
HEWLETT-PACKARD PHOTOSMART PHOTO PRINTER SUPPORT
================================================
Windows 3.1 to Windows 98 Second Edition Upgrade Process
--------------------------------------------------------
The PhotoSmart Photo printer does not support printing
from Windows 3.1, so you will need to install the
printer driver software from the original CD or by
using a retrieved driver software from Hewlett-Packard
at:
http://www.hp.com/cposupport/eschome.html
See the instructions below for how to install the
driver software.
Windows 95 to Windows 98 Second Edition Upgrade Process
-------------------------------------------------------
The Windows 95 driver software that shipped in your
printer box also functions correctly in Windows 98
Second Edition. If the driver software is already
installed on your computer, it should be ready to use.
How to Install Your HP PhotoSmart Photo Printer Driver
------------------------------------------------------
Use the Setup.exe program to install the driver
software either from the driver software CD or from
the temporary location of the downloaded Web version.
Do not use the Plug and Play or Add Printer wizard.
Troubleshooting Install Error Messages
---------------------------------------
If you get a message that begins "Error finding
LST file," click Ignore and complete the installation.
Because of changes to the Windows 98 file system, you
won't be able to access the multimedia presentation
without getting a newer version of the driver from
the Web.
If you get a message that reads "The file or folder
'REMIND.EXE'... cannot be found," click the OK button
and complete the installation. This file is used for
running the On-Line Registration. You can start On-Line
Registration by running:
C:\Program Files\HP PhotoSmart\Photo Printer\IntQuest\Iqrunner.exe.
HEWLETT-PACKARD LASERJET PRINTER SUPPORT
========================================
If you have upgraded from Microsoft Windows 3.1
to Microsoft Windows 98 Second Edition, you can
disregard the following instructions; all of the
optimized software is installed on your computer
during the Windows 98 Second Edition installation.
If you are adding a HP LaserJet printer, or a HP Color
LaserJet printer to your Windows 98 system, you can get
optimized printing performance by following the steps
in the following sections. HP LaserJet printer and
HP-provided printer driver issues should be directed
to Hewlett-Packard. Please consult Hewlett-Packard's
Driver Distribution or Customer Support centers listed
in the documentation accompanying your printer for
more information.
For problems refer to the HP LaserJet Troubleshooting
section, and/or refer to the Web site:
http://www.hp.com/cposupport/eschome.html
to get updated drivers and additional support information.
HP LaserJet 4 Printer - PCL Support
-----------------------------------
Recommended software: Windows 98 printer driver
and HP TrueType Screen Fonts.
HP TrueType Screen fonts are available to LaserJet 4
printer users so that you can match your internal printer
fonts. To obtain these fonts, contact your Hewlett-Packard
Driver Distribution center.
HP LaserJet 4Si/4L/4P/4 Plus/4V/5 and
5P Printers - PCL Support
-------------------------------------
Recommended software: Windows 98 printer driver and
HP TrueType Screen Fonts.
NOTE: You will need the HP TrueType screen fonts to
match your internal printer fonts.
1. Insert Disk 1 of the HP LaserJet Printing System disk
set into the appropriate floppy disk drive.
2. Click Start, and then click Run.
3. In the Run dialog box, type A:\Setup.
4. Click Custom installation, and then click the
appropriate HP LaserJet printer.
5. Click HP TrueType Screen fonts. Click the Printer
Driver, Status Window, and the Travel Guide check boxes to
clear them.
6. Click OK, and then follow the instructions on your screen.
HP LaserJet 5L/5MP/6L/6P and 6MP Printers
-----------------------------------------
NOTE: You will need the HP TrueType screen fonts
to match your internal printer fonts. Locate the
disks that came with your HP LaserJet printer, and
then follow the steps below. If you cannot find your
software disks, contact your Hewlett-Packard Driver
Distribution center.
1. Insert the HP LaserJet Printing System
Disk 1 into the appropriate drive.
2. Click Start, and then click Run.
3. Type A:\Setup.
4. Select Typical installation, and then follow the
instructions on your screen.
Support for all other monochrome HP LaserJet
PostScript Printers
--------------------------------------------
Recommended software: Windows 98 PostScript printer
driver.
HP Color LaserJet Printer - PostScript Support
----------------------------------------------
Recommended software: HP Color LaserJet PostScript printer
driver.
NOTE: Locate the disks that came with your HP Color
LaserJet printer, and then follow the steps below. If
you cannot find the disks, contact your Hewlett-Packard
Driver Distribution center.
1. Insert the HP Color LaserJet Printer disk, Windows 3.1
PostScript 2.1.1., into the appropriate floppy disk drive.
2. Click Start, point to Settings, and then click Printers.
3. Click Add Printer, and then follow the instructions
on your screen.
4. Click Have Driver Disk. If you are prompted to replace
or update the driver, click Yes.
HP Color LaserJet Printer - PCL Support
---------------------------------------
Recommended software: HP Color LaserJet driver
and HP TrueType Screen Fonts.
NOTE: Locate the disks that came with your HP
Color LaserJet printer, and then follow the steps
below. If you cannot find your software disks,
contact your Hewlett-Packard Driver Distribution
Center.
1. Insert the HP Color LaserJet Printing System
(Windows 3.1 PCL Printing System) Disk 1 into the
appropriate drive.
2. Click Start, and then click Run.
3. Type A:\Setup.
4. Select Express installation, and then
follow the instructions on your screen.
NOTE: To take advantage of Image Color Matching
support in Windows 98 Second Edition, install the
HP Color LaserJet driver that shipped with Windows 98
Second Edition.
HP LaserJet Troubleshooting
---------------------------
If the printer does not print, disable the
bi-directional support for the printer.
>>>To disable the bi-directional support:
1. Click Start, point to Settings, and then
click Printers.
2. Right-click the icon that represents your
printer, and then click Properties.
3. On the Details tab, click Spool Settings.
4. Select the Disable bi-directional support
for this printer option, and then click OK.
5. Click OK again to exit.
If you get an Error 21 - print overrun message on
your LaserJet printer, click Start, point to Settings,
click Printers. Right-click the icon that represents
your printer. In the resulting dialog box, click
Device Options, and then click to clear the Page
protection check box.
On LaserJet 3 printers, you will need to set this
option directly on the printer's front panel. If the
Page protection option is not available and you are
using a LaserJet 4 printer, try changing the printer
driver to Raster mode instead of vector mode on the
Graphics tab of the Printer Properties dialog box.
Sometimes you can also solve this problem by reducing
the complexity of the page.
QMS JETSCRIPT BOARDS
====================
To print with QMS JetScript boards under Windows 98
Second Edition, create a port called LPTx.DOS (where
LPTx is LPT1, LPT2, or LPT3, depending on how the
JetScript board is configured).
The following steps assume you already have a printer
driver installed. If you do not have a printer driver
installed, click Start, point to Settings, click
Printers, double-click Add Printer, and then follow
the instructions on your screen.
>>>To create a port called LPTx.DOS:
1. Click Start, point to Settings, click Printers,
right-click the icon for the QMS JetScript printer,
and then click Properties.
2. Click Details, and then click Add Port.
3. Click Other, and then click Local Port.
4. Click OK, and then enter the name of the port
you want to add (for example, LPT1.DOS).
5. Click OK, and then click OK again to close the
Printer Properties dialog box.
The printer should be ready to use.
LASERMASTER PRINTER SUPPORT
===========================
The Windows 3.1 printer driver for LaserMaster
products will not function under Windows 98
Second Edition.
For information about obtaining drivers that are
compatible with Windows 98 Second Edition, contact
LaserMaster Technical Support at the phone number
listed in the documentation that came with your
printer.
NEC SILENTWRITER SUPERSCRIPT 610
================================
The Windows 3.1 printer driver for NEC SilentWriter
SuperScript products will not function under
Windows 98 Second Edition. For information about
obtaining drivers that are compatible with Windows 98
Second Edition, contact NEC Technical Support at the
phone number listed in your printer documentation.
PANASONIC KX-P 6100, KX-P 6300, KX-P 6500 PRINTERS
--------------------------------------------------
Some versions of the installation software do not
operate correctly under Windows 98 Second Edition,
resulting in "Unknown Windows Version" error messages.
If you experience this problem when you try to install
the driver software for this printer, please contact
Panasonic for information about getting an updated
driver.
SUPPORT FOR LEXMARK MARKVISION AND CUSTOM
PRINTER DRIVERS
=========================================
Some early versions of MarkVision and the Lexmark
Custom Printer drivers are incompatible with Windows
98 Second Edition. To avoid a problem with your system,
Windows 98 disables these components when you upgrade
upgrade from Windows 95 if you currently have LEXBCE
version 1.03 or earlier. If you have a version later
than LEXBCE 1.03, Lexmark software works correctly on
Windows 98 Second Edition.
To determine which version of LEXBCE you have, use
Windows Explorer. Go to your \Windows\System
subdirectory. Right-click LEXBCE.DLL, and then
click Properties. Click the Version tab, and then
locate the File version information. You can obtain
a newer version of the software from the Lexmark
Technical Support Center or on the World Wide Web
at http://www.lexmark.com.
Additional query words:
Keywords : kbprint kbreadme win98se
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbinfo Last Reviewed: June 14, 1999