Modem Included with Compaq Presario 1065 Computer Does Not Work

• Microsoft Windows 98

SYMPTOMS

After you upgrade Microsoft Windows 95 OEM Service Release 2 (OSR2) to Windows 98 on a Compaq Presario 1065 computer, you may experience any the following symptoms:

• The Presario 336-vsc modem included with the computer does not work properly, and Device Manager displays a "Code 25" error for the modem.



• The computer stops responding (hangs) when starting Windows 98.



• A mouse connected to the COM1 port stops responding.

RESOLUTION

To work around this behavior, install the Presario 336-vsc modem driver included on the Compaq Quick Restore CD-ROM. To do so, follow these steps:

1. Click Start, point to Programs, and then click MS-DOS Prompt.



2. Insert the Compaq Quick Restore CD-ROM into the CD-ROM drive, and insert a blank, formatted disk into the A drive.



3. At the command prompt, type the following lines, pressing ENTER after each line
   
   <cdrom>:
   cd\cpqdrv\ccsd
   qurst5
   a:setup
   exit
   
   where <cdrom> is the drive letter of your CD-ROM drive.

MORE INFORMATION

If you install the Presario 336-vsc modem driver included with OSR2, Windows 98 detects the modem as Unknown Wave Device For Modem. This does not affect the performance of the modem.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: freeze freezes frozen hang lock locks up

Keywords          : kb3rdparty kbhw win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 13, 1999