Modem Stops Working After Upgrading to Windows 98 Second Edition

ID: Q232746

The information in this article applies to:

Microsoft Windows 98 Second Edition

SYMPTOMS

After you upgrade to Windows 98 Second Edition, your modem may no longer function correctly.

CAUSE

This issue can occur if you have a 3Com/U.S. Robotics 56K Voice Faxmodem Pro External V.90, x2(model 005605-00) installed in your computer. Some versions of the 3Com Universal Serial Bus (USB) drivers may not be totally compliant with USB standards.

RESOLUTION

To resolve this issue, contact 3Com to inquire about the availability of a fix for this issue. For information about how to obtain and install the most current driver for this device, view the documentation included with your device, or contact your hardware manufacturer.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:


Keywords          : kb3rdparty kbhw win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999