Monitor Not Identified During Windows Setup or Hardware Detection

ID: Q206260

The information in this article applies to:

SYMPTOMS

When you run Windows Setup or the Add New Hardware wizard, you may detect an incorrect or unknown monitor.


CAUSE

This issue can occur if the monitor is connected to the computer using a switch box.


RESOLUTION

To resolve this issue, use one of the following methods:

Remove the Switch Box

Disconnect the switch box, connect the monitor directly to the computer, and then run the Add New Hardware wizard.

Manually Detect the Monitor

Run the Add New Hardware wizard to manually detect the monitor. To do this, follow these steps:
  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add New Hardware, click Next, and then click Next again.


  3. Click No, I want to select the hardware from a list, and then click Next.


  4. In the Hardware Types box, click Monitor, and then click Next.


  5. In the Manufacturer box, click the name of your monitor manufacturer, click the name of your monitor in the Model box, and then click Next.


  6. Click Finish, and then restart the computer when you are prompted.


Additional query words: video display graphic crt svga switchbox 


Keywords          : kbdisplay kbenv kbhw kbtool win95 win98 win98se 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 28, 1999