Moving USB Mouse Causes Print Job to Terminate

ID: Q234778

The information in this article applies to:

SYMPTOMS

When a Universal Serial Bus (USB) printer and a USB mouse are connected to a computer without a hub, print jobs in progress may terminate prematurely if the mouse is moved. The printer may stop printing in the middle of the job, and advance the page.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time       Version    Size    File name  
   ---------------------------------------------------
   5/12/1999 11:42:43am 4.10.2019  22,816  Openhci.sys

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

This problem was corrected in Microsoft Windows 98 Second Edition.


MORE INFORMATION

Any Combination of low-speed and high-speed USB devices may cause this same behavior. This fix applies only to computers using the OHCI controller.

Additional query words: 


Keywords          : kbprint win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999