New Universal Serial Bus Keyboard Does Not Work Correctly

ID: Q198270

The information in this article applies to:

SYMPTOMS

When you try to install a new Universal Serial Bus (USB) keyboard, this keyboard may not work after you start your computer.


CAUSE

This issue can occur if you install a new USB keyboard while your computer is off, and your computer is configured to prompt you to log on when you start it. USB keyboards are not enumerated until after you log on to your computer.


RESOLUTION

To resolve this issue, click Cancel when you are prompted to log on, click Start, click Log Off <user name>, click Yes, and then log on to your computer.

Additional query words: 98 


Keywords          : kbhw kbnetwork kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 2, 1999