Only Entire Network Icon Appears in Network Neighborhood

• Microsoft Windows 98

SYMPTOMS

When you attempt to browse computers on your network using Network Neighborhood, only the Entire Network icon may be displayed. When you double-click Entire Network, you may receive the following error message:

Unable to browse the network.
The network is not accessible. For more information, look in the Help Index at the topic 'Network Troubleshooter'.

CAUSE

This behavior can occur if a Peripheral Component Interconnect (PCI) network adapter is being used on one of the computers on the network. If the network adapter is in PCI slot 1 and an Accelerated Graphic Port (AGP) video adapter is installed, a conflict between the network adapter and the AGP video adapter can occur and prevent you from browsing the network.

RESOLUTION

To resolve this behavior, use as many of the following steps as is necessary. After following each step, test to see if the behavior is resolved. If the behavior is not resolved, go to the next step until the behavior is resolved.

1. Verify that resources are being assigned automatically to the network adapter. To do so, follow these steps:
   
   
   1. Click Start, point to Settings, and then click Control Panel.
   
   
   
   2. Double-click System.
   
   
   
   3. On the Device Manager tab, double-click the Network Adapters branch to expand it, click your network adapter, and then click Properties.
   
   
   
   4. On the Resources tab, click the Use Automatic Settings check box to select it, click OK, and then click OK again.
   
   
   



2. Move the network adapter from slot 1 to another available PCI slot. For information about how to do so, refer to the documentation included with the computer or contact the computer's manufacturer.



3. Disable PCI bus IRQ steering. For information about how to do so, please see the following article in the Microsoft Knowledge Base:

   Q182628 How to Disable PCI Bus IRQ Steering in Windows




4. In the computer's basic input/output system (BIOS), change the shared interrupt request line (IRQ) to Industry Standard Architecture (ISA) so that it cannot be assigned by PCI bus IRQ steering. For information about how to change BIOS settings, refer to the documentation included with the computer or contact the computer's manufacturer.



5. Verify that a resource conflict does not exist between the network adapter and another device in the computer.
   
   NOTE: If there is a resource conflict between the network adapter and another device, it may not be apparent in Device Manager.
   
   For information about how to troubleshoot resource conflicts, please see the following article in the Microsoft Knowledge Base:

   Q192534 Troubleshooting Windows 95/98 Network Connection Problems

MORE INFORMATION

For information about how to contact the computer's manufacturer, query in the Knowledge Base for one of the following articles:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords          : kbnetwork nethw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 2, 1999