PC 98 Hardware Devices May Not Work Correctly in Windows 98

ID: Q199886

The information in this article applies to:

SYMPTOMS

After you install Windows 98, you may not have full functionality with some PC 98 hardware.


CAUSE

This behavior occurs because the Smartvsd.vxd file is not included in the retail version of Windows 98. This file is present in the Windows\System\Iosubsys folder on a computer that is upgraded from Microsoft Windows 95, but this file is not present after completing a fresh install of Windows 98.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Version     Size    File name   
   --------------------------------------------------
   6/23/98   2:30pm  4.00.1111   17,982  Smartvsd.vxd


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

The Self-Monitoring, Analysis, and Reporting Technology system (SMART) is an industry term used to describe technology that monitors and predicts device performance.

The SMART IOCTL API specification, version 1.1 or later, published by Compaq Computer Corporation and Microsoft Corporation, describes the API used by a program to issue SMART commands to an IDE drive under Windows 98. In Windows, the API is implemented in a vendor-specific driver named Smartvsd.vxd.

All computers wearing the PC 98 Systems Badge must have a hard disk that is SMART compliant.

Additional query words: 


Keywords          : kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999