Problems Restarting Laptop Computer in MS-DOS Mode

ID: Q188322

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you try to restart your Windows 98-based Fujitsu or NEC Versa 6000 laptop computer in MS-DOS mode, your computer may shut down but not restart.

CAUSE

Fujitsu

This issue can occur because of problems with the original mouse driver (Gpoint.drv) that is included with some Fujitsu laptop computers.

NEC Versa 6000

This issue can occur because of problems with the NEC mouse driver version 9.10.005 (released 8/7/96) from the Versa 6000 Hotload version 2.00.02.

RESOLUTION

Fujitsu

To resolve this issue, obtain and install the most current version of the Gpoint.drv file. For information about how to do so, contact Fujitsu.

NEC Versa 6000

To resolve this issue, obtain and install mouse driver version 9.10.008 or later for the Versa 6000 computer from NEC.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98


Keywords          : kb3rdparty kbenv win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 10, 1999