Received Fax Is Not Delivered to Inbox

• Microsoft Windows 95
• Microsoft Windows 98
• Microsoft Outlook 97

SYMPTOMS

Although the fax service successfully receives an incoming fax, the fax may not be delivered to your Microsoft Exchange Inbox.

CAUSE

This problem can occur for any of the following reasons:

• The fax message was larger than 1 MB in size.



• There were transmission errors.



• There was line noise on a high-speed transmission.

RESOLUTION

First, make sure that the fax was received. To do so, check the Windows\Spool\Fax folder for an Rcv<nnnnn>.mg3 or Rcv<nnnnn>.efx file. If this file exists, you may be able to force delivery to your Inbox. To do so, follow these steps:

1. Quit Microsoft Exchange.



2. Note the names of the .mg3 or .efx files in the Windows\Spool\Fax folder. Each of these files represents a received fax that was not delivered to the Inbox.



3. Back up the files you noted in step 2 by copying them to another folder.



4. Use Registry Editor to modify the following registry key:
   
   
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\At Work Fax\Local Modems\Received
   
   
   This key can have several string values with the format R<nn> and F<nn>, where <nn> is a 2-digit decimal number. These entries must be consecutively numbered, starting with 00. The F<nn> entry holds the fax filename string value (for example, Rcv<nnnnn>.mg3 or Rcv<nnnnn>.efx). The R<nn> entry contains the result code for the transmission. A value of 001 indicates a successful receive, so this value should always be set to 001. The following example represents entries for two files:
   

   
         F00=RCV3edd0.MG3
         R00=001
         F01=RCV4bd10.EFX
         R01=001
      

   Add a new registry value for F<nn> with a string value equal to the fax filename. Make sure to create a new registry value for the corresponding R<nn> entry with a value of 001.
   
   For information about how to edit the registry, view the Changing Keys And Values online Help topic in Registry Editor (Regedit.exe). Note that you should make a backup copy of the registry files (System.dat and User.dat) before you edit the registry.
   
   WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.



5. Make sure to repeat step 4 for each fax file.



6. Start Microsoft Exchange. The fax messages should appear in your Inbox.

Additional query words: ol97

Keywords          : win95 awfax win98 exchange 
Version           : 95
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: January 21, 1999