Screen Is Clipped Playing DVD Movie with Cinemaster 1.2

ID: Q196527

The information in this article applies to:

SYMPTOMS

When you are playing a movie in wide-screen mode using the Cinemaster 1.2 driver included with Windows 98, both sides of the screen may be clipped.


CAUSE

There is an aspect ratio problem in DVD Player.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to computers experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 98 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later: 


   Date     Time    Size      File name
   --------------------------------------
   09/29/98 9:43a   125,440   Dvdplay.exe


NOTE: The installation of this fix also requires the Microsoft DirectX Media 6.0 Run Time installation. You can obtain the Microsoft DirectX Media 6.0 Run Time installation from the following Microsoft Web site:
http://www.microsoft.com/windows/downloads/default.asp



NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q154871
TITLE: Determining If Your Product Is Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.


MORE INFORMATION

For information about support for DVD drives in Windows 98, please see the following article in the Microsoft Knowledge Base.

ARTICLE-ID: Q188513 TITLE: DVD Support in Windows 98

Additional query words: cut cropped missing 


Keywords          : kbtool win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 3, 1999