Shutdown Hangs on Intel AL440LX Motherboard with Phoenix BIOS Version P07

ID: Q231742

The information in this article applies to:

SYMPTOMS

After you upgrade to Windows 98 Second Edition, your computer may stop responding (hang) at the "Windows Is Shutting Down" screen.


CAUSE

This behavior can occur if your computer contains an Intel AL440LX motherboard and uses Phoenix BIOS version P07. This BIOS for the Intel AL440LX motherboard does not allow the computer to shut down properly.


RESOLUTION

To resolve this issue, upgrade your computer to the latest BIOS (version P12 or later). To obtain the BIOS update, contact Intel, or visit the Intel Web site at:

http://www.intel.com
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: 


Keywords          : kbenv kbhw win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 8, 1999