Troubleshooting Sound 4 WinModems in Windows 98

• Microsoft Windows 98

SYMPTOMS

After you install Windows 98 on an NEC or Packard Bell computer that includes a Sound 4 WinModem, you may experience one or more of the following symptoms:

• The modem does not appear in Device Manager.



• When you run the diagnostics utility in the Modems tool, you receive the following error message:
  

  Port already open




• Dial-Up Networking programs cannot gain access to the modem.



• When you start Windows, you receive the following error message:
  

  Cannot find a device file that may be needed to run Windows or a Windows application.
  
  The Windows registry or SYSTEM.INI file refers to this device file, but the device file no longer exists.
  
  If you deleted this file on purpose, try uninstalling the associated application using its uninstall program or setup program.
  
  If you still want to use the application associated with this device file, try reinstalling that application to replace the missing file.
  
  Turbovbf.vxd

RESOLUTION

To resolve any of these issues, contact your computer's manufacturer. For information about how to do so, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

MORE INFORMATION

For additional information, please see the "WinModem Troubleshooting" section in the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q190554
TITLE : Troubleshooting Modem Problems in Windows 98

Additional query words: 98 usr

Keywords          : kbhw kbtshoot dun wincomm windrvr win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: March 18, 1999