Unable to Access CD-ROM Drive After Installing Windows 98

ID: Q189526

The information in this article applies to:

SYMPTOMS

After you install Windows 98, you may be unable to access your CD-ROM drive.


CAUSE

This behavior can occur if you have a dual-channel integrated device electronics (IDE) controller installed in your computer.


RESOLUTION

To work around this behavior, follow these steps:

  1. Click Start, point to Settings, click Control Panel, and then double- click System.


  2. Click the Device Manager tab.


  3. Click the Hard Disk Controllers branch to expand it, click your IDE controller, and then click Properties.


  4. Click the Settings tab.


  5. In the Dual IDE Channel Settings box, click Both IDE Channels Enabled, and then click OK.


  6. Click OK, and then restart your computer.



Additional query words: cdrom gone missing 


Keywords          : kbhw win98 cddrive 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: March 3, 1999