Unable to Install Online Service from the Desktop in Windows 98

• Microsoft Windows 98

SYMPTOMS

When you attempt to use any of the Setup programs located in the Online Services folder on the desktop, you may receive the following error message:

The item '<file>' that this shortcut refers to has been changed or moved. The nearest match, based on size, date, and type, is: '<nearest match>'. Do you want this shortcut to point to this item?

CAUSE

This behavior can occur if the Setup files for the online service that you want to use do not exist on your computer.

RESOLUTION

To resolve this problem, use the following steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Add/Remove Programs.



2. On the Windows Setup tab, if the Online Services check box is selected, click the Online Services check box to clear it, and then click Apply. If the Online Services check box is not selected, skip to step 3.



3. On the Windows Setup tab, click the Online Services check box to select it, and then click Apply.



4. Insert the Windows 98 CD-ROM into the CD-ROM drive when you are prompted to do so, click OK, and then click OK.



5. Double-click the Setup program for the online service you want to use in the Online Services folder on your desktop, and then follow the instructions on your screen.

MORE INFORMATION

For information about installing MSN, The Microsoft Network, on a Windows 98-based computer, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q185534
TITLE : MSN Shortcut in Online Services Folder on Desktop Does Not Work

Additional query words: america online aol at&t worldnet service compuserve
prodigy internet

Keywords          : kbsetup kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 6, 1999