Unable to View Secure Web Sites Using America Online

ID: Q216592

The information in this article applies to:

Microsoft Windows 98
Microsoft Internet Explorer versions 4.0, 4.01, 4.01 Service Pack 1 for Windows 95

SYMPTOMS

When you try to view a secure Web site using Internet Explorer while you are connected to America Online, you may receive the following error message

Cannot open Internet site https://Web address. A connection to the server could not be established.

where Web address is the Web address you are trying to view. Note that this issue may occur in other Internet browser programs.

CAUSE

This behavior can occur if you are using an America Online screen name that has parental controls enabled. You cannot view secure Web sites if you are using an America Online screen name that has parental controls enabled.

RESOLUTION

To resolve this issue, disable parental controls for the appropriate screen name or configure the parental controls to use the Adult or 18+ setting. For information about how to do this, contact America Online.

To work around this issue, use a screen name that does not have parental controls enabled.

MORE INFORMATION

For information about setting up screen names and privileges, please contact America Online.

Additional query words: aol


Keywords          : kberrmsg msiew95 win98 
Version           : WINDOWS:4.0,4.01,4.01 Service Pack 1
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 8, 1999