VPN Connection Stops Responding While Dialing

ID: Q222936

The information in this article applies to:

SYMPTOMS

When you try to establish a Virtual Private Networking (VPN) connection, you may be unable to do so, and your VPN connection may stop responding (hang) while a status of "Dialing" is displayed.


RESOLUTION

To work around this problem, configure your VPN connection to use your VPN server's Internet Protocol (IP) address rather than your VPN server's name:

  1. Double-click My Computer and then double-click Dial-Up Networking.


  2. Right-click the appropriate VPN connection, click Properties, type the IP address in the Host Name or IP Address box, and then click OK.

    NOTE: If you do not know the IP address of your VPN Server, use the Ping command to determine the IP address:

    1. Connect to your network.


    2. Click Start, point to Programs, and then click MS-DOS Prompt.


    3. Type ping servername

      where servername is the name of the appropriate VPN server. Note that your IP address appears within square brackets such as [IP address].




NOTE: You may be able to work around this issue by using a Dial-Up Networking connection to connect to your ISP, and then establish a connection using VPN.


STATUS

Microsoft has confirmed this to be a problem in Windows 98, and Windows 95 with the Dial-Up Networking Update versions 1.2, and 1.3.

This issue has been resolved in Microsoft Windows 98 Second Edition.


MORE INFORMATION

Note that VPN technology in Windows 95 and Windows 98 uses the Point-to-Point Tunneling Protocol (PPTP).

Additional query words: 


Keywords          : kbnetwork kbui dun win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 6, 1999