Windows 98 Hangs After Installing Compaq Phone Center Jetfighter

• Microsoft Windows 98

SYMPTOMS

While you are installing Compaq Phone Center Jetfighter Upgrade and you restart your computer, you may receive a blank screen or Windows 98 may stop responding (hang).

CAUSE

This issue occurs because Compaq Phone Center Jetfighter Upgrade installs a version of the Vrtwd.386 file that is incompatible with Windows 98.

RESOLUTION

To resolve this issue, use either of the following methods:

Method 1

1. Restart your computer using your Windows 98 Startup disk, and enable support for your CD-ROM drive when you are prompted to do so.



2. Extract a new copy of the Vrtwd.386 file from your original Windows 98 CD-ROM to the C:\Realtime\System folder. The Vrtwd.386 file is located in the Win98_22.cab cabinet file.
   
   For information about how to use the Extract tool, type "extract" (without quotation marks) at a command prompt, or see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q129605
   TITLE : How to Extract Original Compressed Windows Files

   NOTE: This article also contains information about how to create a Windows 98 Startup disk if you do not have one.



3. Restart your computer normally.

Method 2

STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.

Keywords          : kb3rdparty kbenv appscomp win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 4, 1999