Windows Disables Norton Desktop's Anti-Virus Program

ID: Q135178

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98

SYMPTOMS

When you install Windows, Setup removes the anti-virus program installed by Norton Desktop for Windows 2.0 from the Config.sys file, and the anti- virus program no longer runs.

CAUSE

This anti-virus program is a terminate-and-stay-resident program (TSR) that requires exclusive disk access. Exclusive disk access is prohibited in Windows.

RESOLUTION

Upgrade to the latest version of Norton Desktop for Windows.

MORE INFORMATION

Setup disables (remarks out) the Nav&.sys line in the Config.sys file.

Additional query words:


Keywords          : kb3rdparty win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 21, 1999