Windows Update Does Not Continue After Clicking Product Updates

ID: Q194174

The information in this article applies to:

SYMPTOMS

When you visit the Windows Update Web page, and then click Product Updates, the update process may not continue, and you may receive the following message: 


   Please Wait: Windows Update is initializing the Product Catalog.


Also, your computer may display the Busy pointer. Although the update process may not continue, your computer may still respond normally, and you may still be able to browse other Web pages.


CAUSE

This behavior can occur when the hard disk that contains the Windows folder is incorrectly configured as removable.


RESOLUTION

To resolve this behavior, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click System, and then click the Device Manager tab.


  3. Double-click the Disk Drive branch to expand it.


  4. Click your hard disk (for example, Generic IDE Disk Type 38), click Properties, and then click the Settings tab.


  5. Click the Removable check box to clear it, and then click OK.


  6. Repeat steps 4-5 for each hard disk, click Close, and then click Yes to restart your computer.



STATUS

This behavior is by design.


MORE INFORMATION

When you visit the Windows Update Web page, and then click Product Updates, you normally expect to receive a Windows Update dialog box with the following message: 


   This program can determine what components are installed on your
   computer, and whether new components, upgrades, or enhancements are
   available, specific to your computer. This check is done without
   sending any information to Microsoft.

   Would you like to check now?


Note that you do not receive this dialog box when your computer has no fixed (non-removable) disks.

Additional query words: 98 


Keywords          : kbsetup kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 29, 1999