Cannot Change WinNT Passwords from Exchange and Outlook Clients

ID: Q194200

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Exchange Server, versions 4.0, 5.0, and 5.5
Microsoft Cluster Server
Microsoft Windows NT Server 4.0, Terminal Server Edition

SYMPTOMS

It may not be possible to change a Windows NT password from an Exchange or Outlook client connecting to an Exchange Server located in a cluster server environment. This problem affects clients running on the Win32, Win16, and Macintosh platforms.

When you attempt to change the password from inside one of these clients, you receive the following error messages:

On the Macintosh client:

      Please enter the AppleTalk Zone of your Microsoft Windows NT Primary
      Domain Controller.

After you enter the AppleTalk zone and click OK, the following message appears:

      The Windows NT Domain password could not be changed.
      A required action was not successful due to an unspecified error.

On Windows NT, Windows 95, or Windows 98:

      The Windows NT Domain password could not be changed.
      A required action was not successful due to an unspecified error.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or Windows NT Server 4.0, Terminal Server Edition. For additional information, please see the following article in the Microsoft Knowledge Base:

   Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 and Windows NT Server 4.0, Terminal Server Edition. This problem was first corrected in Windows NT 4.0 Service Pack 4 and Windows NT Server 4.0, Terminal Server Edition Service Pack 4.

Additional query words: mscs

Keywords          : NT4SP4Fix kbbug4.00 kbfix4.00.sp4 
Version           : WinNT:4.0
Platform          : winnt
Hardware          : ALPHA x86
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: April 10, 1999