Scheduled Fax Which Includes Files Is Never Sent

ID: Q189318

The information in this article applies to:

SYMPTOMS

When you use Windows Messaging in Microsoft Windows 95 OEM Service Release 2 to create a new fax that is scheduled to be sent at a certain time instead of being sent immediately, and you include one or more files with the fax, the fax may never be sent.

CAUSE

This problem occurs when the fax's properties are modified while the fax is still in the outbound queue. After the Messaging Application Programming Interface (MAPI) dynamic-link library (DLL) is notified that the properties have been modified, the DLL may indicate that the properties were modified at the same time as the original fax was submitted. As a result, the fax is never sent.

RESOLUTION

Windows 95 OEM Service Release 2

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: 

   http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   Component: MAPI

   File Name    Version
   ------------------------
   Mapi.dll     4.0.834.840
   Mapi32.dll   4.0.834.840
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

Exchange Server 4.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: 

   http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   Component: MAPI

   File Name    Version
   ----------------------
   Mapi.dll     4.0.997.1
   Mapi32.dll   4.0.997.1
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

Exchange Server 5.0

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Microsoft Exchange Server version 5.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web: 

   http://support.microsoft.com/support/supportnet/default.asp
The English version of this fix should have the following file attributes or later: 

   Component: MAPI

   File Name    Version
   ------------------------
   Mapi32.dll   5.0.1461.43
NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

Exchange Server 5.5

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For more information, please see the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q191014
   TITLE     : XGEN: How to Obtain the Latest Exchange Server 5.5 Service
               Pack
The English version of this feature should have the following file attributes or later: 

   Component: MAPI

   File Name    Version
   -----------------------
   Mapi32.dll   5.5.2326.0

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: delayed 

Keywords          : exc55sp2fix
Version           : WINDOWS:95; WINNT:4.0,5.0,5.5
Platform          : WINDOWS winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: December 31, 1998