"Stop 0x21E" Installing Service Pack 4 with LapLink Installed

ID: Q196847

The information in this article applies to:

SYMPTOMS

When you install Windows NT 4.0 Service Pack 4 on a computer with LapLink 7.5 or LapLink Professional by Traveling Software installed, Autochk.exe may stop responding (hang) for approximately two minutes, and you may then receive the following error message:

STOP: c000021e (Cancel Timeout) The driver \driver\TSIKBFD failed to complete a cancelled I/O request in the allotted time.


CAUSE

This behavior occurs because Autochk.exe generates keyboard read requests that are not handled properly by Tsikbfd.sys, which is a LapLink keyboard filter driver file. When Autochk.exe quits, it attempts to clean up the remaining requests, but Tsikbfd.sys does not respond to the cancel requests.


WORKAROUND

To work around this issue, download the updated Tsikbfd.sys file from the following Traveling Software Web site:

http://www.travsoft.com/techsupport/updates.asp

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


RESOLUTION

To resolve this problem, obtain the latest service pack for Microsoft Windows NT version 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack


STATUS

This problem was first corrected in Windows NT 4.0 Service Pack 5.


MORE INFORMATION

For more information about this issue, visit the following Traveling Software web site:

http://webserv1.travsoft.com/techkb/lpr-5703.asp


The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


Keywords          : kb3rdparty kberrmsg ntstop nt4sp5fix 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: May 5, 1999