Dr. Watson Reports an Access Violation in Explorer When Using an Alternate Shell

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server, Enterprise Edition version 4.0
• Microsoft BackOffice Small Business Server versions 4.0, 4.0a

SYMPTOMS

When you use a shell other than Windows NT Explorer and you open Windows NT Explorer, the Dr. Watson tool may report an access violation in Explorer at 0xc0000005.

CAUSE

This issue occurs because Windows NT Explorer is the only supported shell in Windows NT 4.0 and if you run Windows NT Explorer as a program it corrupts memory heaps.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT version 4.0 Service Pack 5.

Additional query words: 4.00

Keywords          : kbenv kbtool kbbug4.00 kbfix4.00 nt4sp5fix 
Version           : winnt:4.0,4.0a
Platform          : winnt 
Issue type        : kbbug 

Last Reviewed: June 22, 1999