ASP Performance Monitor Chart Settings Not Read Properly From PMC File

ID: Q235519

The information in this article applies to:

SYMPTOMS

After you save a Performance Monitor (Perfmon.exe) chart file (*.pmc) and an associated data log file (*.log) that include Active Server Pages (ASP) Perfmon counters, the data for the counters is not read correctly when these files are opened on another computer. Perfmon shows zero values for each ASP counter selected.


CAUSE

This behavior occurs because Perfmon is incorrectly attempting to read counter data from the local computer's registry, rather than from the data log file.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date        Time   Size      File name     Platform
   ---------------------------------------------------
   06/16/99   9:36p   186,128   Perfmon.exe   x86
   06/16/99   9:33p   293,648   Perfmon.exe   Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: 


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0 SP4,4.0 SP5
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 20, 1999