May Not Be Able to Print After Installing HP JetAdmin Print Monitor

• Microsoft Windows NT Workstation version 4.0
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

After you install the Hewlett-Packard (HP) JetAdmin port monitor on a computer running Microsoft Windows NT 4.0, the Spooler service may randomly stop and require a manual restart. Print jobs may not be printed without stopping and restarting the Spooler service.

CAUSE

This behavior can be caused by a conflict between the Spooler service and the HP JetAdmin port monitor software.

RESOLUTION

To prevent this issue from occurring, configure your computer's printers to use Microsoft Windows NT LPR Port Monitor:

1. Install the Microsoft TCP/IP Printing service: Click Start, point to Settings, click Control Panel, and then double-click Network.



2. Click the Services tab, click Add, click Microsoft TCP/IP Printing in the Network Service box, and then click OK.



3. When you are prompted, type the full path to the installation files folder (for example, D:\I386), click Continue, click Close, and then restart the computer when you are prompted.



4. Create an LPR port for each printer currently using an HP port. For information about adding and configuring LPR ports, please see the following article in the Microsoft Knowledge Base:

   Q195643How to Configure Windows NT for LPR Printing




5. Remove the HP JetAdmin software. To do this, click Start, point to Settings, click Control Panel, and then double-click Add/Remove Programs.



6. In the list of installed programs click JetAdmin, click Add/Remove, click Yes, click OK, and then click OK.

MORE INFORMATION

You may want to contact Hewlett-Packard Technical Support at (888) 321-4272 for further information regarding their printer driver software, or visit the following Hewlett-Packard Web site:

http://www.hp.com/ghp/services.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words:

Keywords          : kb3rdparty kbprint 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb 

Last Reviewed: January 26, 1999