Cannot Run Office in Maintenance Mode After Using Sysprep to Create Image

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

On a system that was created from an image of Windows NT and Microsoft Office where Sysprep was applied, Office will not run in maintenance mode. To run Office in maintanance mode, double-click the Add/RemovePrograms icon in Control Panel and select Microsoft Office 97. The system may show an error message about a corrupted .stf file and fail to run.

CAUSE

This problem is caused by the Sysprep file Psydo957.dll changing the Product ID in the Office 97 .stf file.

RESOLUTION

To work around this problem, before you run Sysprep on the master system, remove the Psydo957.dll file from the directory containing the System Preperation tool files. Without this file, Sysprep will not change the Product ID in Office 97.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0.

MORE INFORMATION

Sysprep refers to the System Preparation Tool for Winnt 4.0. This tool can be used in conjunction with third-party tools that copy the opperating system and application files from one system to another, to create a duplicate instalation.

For additional information, please see the following article(s) in the Microsoft Knowledge Base:

Q195446 How Customers Can Obtain System Preparation Tool for WinNT 4.0

Additional query words: Sysprep Sysclone

Keywords          : 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbprb 

Last Reviewed: February 18, 1999