Clients Running a Different Language Version Overwrite Printer Setting

ID: Q229111

The information in this article applies to:

SYMPTOMS

When you run print servers and their clients in different language versions of Windows NT (for example, the servers run the English version and the clients run the German version) with non-postscript printers, a client viewing the printer settings sees the default settings in the server language.

This may occur even if the user does not have permissions to modify printer settings and when they do not click OK.


CAUSE

This problem occurs because the client detects invalid form and tray names and changes the server configurations to the default settings.

This behavior is similar to the issue described in the following Microsoft Knowledge Base article:

Q190835 Paper Bin Displays Incorrect Form to Tray Assignment


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time     Size      File name     Platform
   ---------------------------------------------------
   04/02/99  09:34p   75,536    Rasddui.dll   x86
   04/02/99  09:32p   142,608   Rasddui.dll   Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


WORKAROUND

To work around this problem, copy Rasddui.dll from the server computer (in the server language) to the client computer. For information on how to replace files that are in use, please see the following article in the Microsoft Knowledge Base:

Q184408 How to Replace In-Use Windows NT System Files
This behavior also occurs when the client connects to the printer and the file is not present or is an older version. However, when you apply a service pack to the client computer, this file is overwritten.


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.


MORE INFORMATION

The printer settings (for example, tray and form names) are names to identify the setting. These names are localized to different strings for the various language versions of Windows NT.

Additional query words: 4.00 


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999