Cluster Service Issues Event 1015 Every Four Hours After Applying SP5

ID: Q233349

The information in this article applies to:

SYMPTOMS

After you install Microsoft Windows NT 4.0 Service Pack 5 on a server computer configured with Microsoft Cluster Server (MSCS), the cluster service logs the following event in the System Event log every four hours:

Event 1015 No checkpoint record was found in the log file W:\MSCS\chkBC1.tmp, the checkpoint file is invalid or was deleted.
The cluster servers are still working normal.


CAUSE

The error event is unnecessarily logged every four hours. Occurrences of this event at four hour intervals may be ignored and do not indicate a problem.


WORKAROUND

To work around this problem, check the Event Viewer prior to the four hour interval and see if you are receiving this event from a real cluster problem.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time     Size      File name     Platform
   ----------------------------------------------------
   05/24/99   3:01p   503,568   Clussvc.exe   x86
   05/24/99   2:58p   807,184   Clussvc.exe   Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: 


Keywords          : 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999