Devices Tool in Control Panel Hangs When Clicking HW Profile for I20 Bus Driver

ID: Q195508

The information in this article applies to:

SYMPTOMS

When you run the Devices utility in Control Panel, click I20 Bus Driver, and then click HW Profiles, the Devices utility stops responding (hangs).


CAUSE

This problem occurs because the Plug and Play Manager is requesting an insufficient amount of memory to contain a text string. This causes an exception in the Services.exe process.


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual fix. For information on obtaining the latest service pack, please go to:

For information on obtaining the individual fix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00 


Keywords          : kbbug4.00 kbfix4.00 nt4sp5fix 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 5, 1999