Dial-Up Networking Generates Dr Watson When Called Via Shortcut (DisableSavePassword Active)

ID: Q189832

The information in this article applies to:

SYMPTOMS

If the following registry key

HKLM\System\CurrentControlSet\Services\RasMan\Parameter
\DisableSavePassword

is set to 1, and a phonebook entry from Dial-Up Networking is called by using a shortcut on the desktop, the RASPHONE application will stop with an access violation. The same situation could also happen if Rasphone.exe is started with command line parameters or if Microsoft Outlook is configured to use remote mail.

For additional information on DisableSavePassword, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q172430
TITLE : Disabling Save Password Option in Dial-Up Networking


RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0 or the individual fix. For information on obtaining the latest service pack, please go to:

For information on obtaining the individual fix, contact Microsoft Product Support Services. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:
http://support.microsoft.com/support/supportnet/default.asp

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


WORKAROUND

You can work around this problem by not using shortcuts for phonebook entries or by disabling DisableSavePassword in the registry.


STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 5.

Additional query words: 4.00 


Keywords          : kbbug4.00 kbfix4.00 nt4sp5fix 
Version           : WinNT:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: May 5, 1999