ErrMsg: Microsoft Internet Explorer 4.0 Setup - Some Services Could Not Be Started

ID: Q194113

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP4
Microsoft Windows NT Server version 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4
Microsoft Internet Explorer versions 4.01, 4.01 Service Pack 1, 4.01 Service Pack 2 for Windows NT 4.0

SYMPTOMS

When you upgrade from Internet Explorer 4.01 or Internet Explorer 4.01 SP1 Beta to Internet Explorer 4.01 SP1 on a Windows NT 4.0-based computer that has Windows NT Service Pack 4 (SP4) and Windows NT Server Option Pack (NTOP) version 4.0 installed, the following error message is displayed:

Microsoft Internet Explorer 4.0 Setup - Some services could not be
started. Setup needs to reboot your system in order to start the
services.

CAUSE

This behavior occurs because the installation of Internet Explorer disables the Protected Storage (Pstore) services and other services that are dependent on Pstore cannot be restarted.

RESOLUTION

To resolve this issue, restart the computer to re-enable the Pstore services.

STATUS

This behavior is by design.

Additional query words:


Keywords          : 
Version           : WINDOWS:4.01,4.01 Service Pack 1,4.01 Service Pack 2; winnt:4.0 SP4
Platform          : WINDOWS winnt 
Issue type        : kbprb

Last Reviewed: April 12, 1999