Excel May Print Only 1 Page to LaserJet Series II After Applying Service Pack 5

ID: Q165875

The information in this article applies to:

SYMPTOMS

When you print a document to a Hewlett-Packard LaserJet 2 from Microsoft Excel versions 5.0 or 7.0 or PowerPoint, the first page will print fine, but subsequent pages may never print. The job gets stuck in Print Manager with a status of spooling. No error code appears on the printer and the application has already finished composing the job, so the application is unaware of any problem. This happens when printing locally on a Windows NT Workstation or Windows NT Server with Service Pack 5 installed.

-or-

When you print across the network to a LaserJet Series II attached to a Windows NT 3.51 Server or Workstation with Service Pack 5 installed.


RESOLUTION

Apply the hotfix mentioned in this article.


STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51.

A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information. 


Keywords          : kbnetwork kbbug3.51 kbfix3.51 NTSrvWkst 
Version           : WinNT:3.51
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: February 11, 1999