"File Access Error" Using Mcafee Netshield and Word 6.0 or Later.

• Microsoft Windows NT Workstation versions 3.51, 4.0
• Microsoft Windows NT Server versions 3.51, 4.0

SYMPTOMS

When you run McAfee Netshield version 2.52 for Windows NT and Microsoft Word 6.0 or later, you may receive a "File Access Error" when trying to save a document.

CAUSE

The problem is caused by the way McAfee NetShield 2.32a scans Word temporary files.

RESOLUTION

To resolve this problem, perform one of the following workarounds:

• Remove McAfee Netshield or upgrade it to version 2.53a or later.
  
  -or-



• Disable the Fast Save feature in Microsoft Word. To disable this feature, perform the following steps:



1. In Word, click Options from the Tools menu.



2. In the Options dialogue box, click the Save tab, and then clear the Allow Fast Saves check box.



-or-


• Disable scanning of Microsoft Word .doc files. This is not recommended, as this will leave the system open to macro virus infections.

MORE INFORMATION

McAfee Netshield is a third party product manufactured McAfee Associates, Inc. a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: virus checker files msword prodnt

Keywords          : kb3rdparty NTInterop NTSrvWkst 
Version           : WinNT:3.51,4.0
Platform          : winnt 
Issue type        : kbprb 

Last Reviewed: February 24, 1999