FTP Client May Stop Responding (Hang) with Temporary Network or FTP Server Problem

ID: Q235677

The information in this article applies to:

SYMPTOMS

If there is a temporary problem with the network or the FTP server, an FTP client may stop responding (hang).


CAUSE

This behavior occurs if there is no timeout value set in the FTP client software.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:

   Date       Time     Size     File name   Platform
   -------------------------------------------------
   06/07/99   06:29p   41,232   Ftp.exe     x86
   06/07/99   06:32p   62,736   Ftp.exe     Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.


MORE INFORMATION

A non-configurable timeout value of 270 seconds is added to the FTP client software. If there is a problem with the network or the FTP server, the FTP client times out in 270 seconds.

Additional query words: 


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 20, 1999