In Page I/O Error Message When Attempting to Install Service Pack 4

ID: Q237373

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP4
Microsoft Windows NT Workstation versions 4.0, 4.0 SP4

SYMPTOMS

When you attempt to install Microsoft Windows NT 4.0 Service Pack 4 (SP4), Dr. Watson may start and you may receive an error message indicating that a fault occurred in Update.exe because of an in page I/O error (0xC0000006).

CAUSE

During the service pack upgrade, a copy error is encountered because of network problems. Update.exe attempts to page in the Setupapi.dll file from the location of the service pack files, but is unable to do so because of network problems.

RESOLUTION

To resolve this problem, use the compressed version of the service pack files. When you use these files, the service pack is copied to the local computer in a temporary folder. The Setupapi.dll file is located on the local computer, network problems do not affect service pack installation.

The compressed version of the service pack files are:

Sp4i386.exe for x86 platforms

Sp4alpha.exe for Alpha platforms

You can find these files in the root of the SP4 CD-ROM, or you can download them from either of the following Microsoft Web sites:

http://support.microsoft.com/support/ntserver/content/servicepacks/default.asp

http://www.microsoft.com/support/winnt/default.htm

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 Service Pack 4.

MORE INFORMATION

Additional query words: av drwtsn32 user.dmp


Keywords          : 
Version           : winnt:4.0,4.0 SP4
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: August 2, 1999