Incorrect PID When Installing MCSP Welcome Kit BackOffice Server

ID: Q234844

The information in this article applies to:

SYMPTOMS

When you attempt to install the Microsoft BackOffice Server 4.5 software from the May 1999 Microsoft Certified Solution Provider (MCSP) Welcome Kit or Monthly Mailer, an error message may be displayed stating that you do not have a valid Product Identification (PID) number and you cannot complete the installation process.


CAUSE

This problem occurs because the PID included with the May 1999 Microsoft Certified Solution Provider (MCSP) Welcome Kit and Monthly Mailer kits is incorrect.


RESOLUTION

To resolve this issue, when you are prompted for the PID number during the BackOffice Server 4.5 installation process, type the first three digits of the PID included with the software package and then skip the fourth digit. You can then type the remainder of the 11 digit PID and continue with the server installation.

Additional query words: 


Keywords          : kbsetup kbdocerr 
Version           : winnt:4.5
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: June 9, 1999