Internet Services Manager Fails to Show the Installed Proxy Services

ID: Q216802

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft BackOffice Small Business Server versions 4.0, 4.0a

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you attempt to administer the Proxy Server 1.0 or 2.0 services through the Internet Services Manager, the following services are missing:

Web Proxy

Winsock Proxy

Socks Proxy (only for Proxy 2.0)

CAUSE

This problem can be caused by any of the following:

Proxy Server 1.0 or 2.0 has been removed from the server.

The services have become unbound from the Internet Services Manager because of missing entries in the registry.

Internet Information Server was uninstalled and reinstalled since Proxy Server was last installed.

RESOLUTION

The following solutions can be used to repair the Proxy Server installation.

Option 1

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

Run either Regedit.exe or Regedt32.exe.

Open the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\INetMgr\Parameters\AddOnServices

If there is no listing for Web Proxy, WinSock Proxy, or Socks Proxy (only for Proxy 2.0), these will need to be manually added:

Create a new string value and label it Web Proxy.

Have the Value Data point to Drive\Winnt\System32\Inetsrv\W3pcfg.dll

NOTE: For Small Business Server, the directory will be Drive\Winnt.sbs\System32\Inetsrv.

Create a new string value and label it WinSock Proxy.

Have the Value Data point to Drive\Winnt\System32\Inetsrv\Wspcfg.dll

Create a new string value and label it Socks Proxy (only for Proxy 2.0).

Have the Value Data point to Drive\Winnt\System32\Inetsrv\Sockscfg.dll

Option 2

To reinstall Proxy Server 1.0, perform the following steps:

Insert Disc 1 of the Small Business Server 4.0 installation compact discs.

Go to the Proxy directory on the root of Disc 1.

From the Proxy directory, run Setup.exe.

Use the wizard for configuring Proxy Server.

When the installation completes, the Internet Services Manager should now list the Proxy services.

To reinstall Proxy Server 2.0, perform the following steps:

If this is the first time that Proxy 2.0 has been installed, you will need to follow the instructions in the following white paper:
Installing Windows NT Option Pack and Microsoft Proxy Server 2.0 on Microsoft BackOffice Small Business Server 4.0a

Run the Proxy Pre-Installation Wizard.

Insert the Proxy 2.0 installation compact disc.

Go to the MSPROXY directory on the root of the compact disc.

Run Setup.exe from the MSPROXY directory

Use the wizard for configuring Proxy Server.

When the installation completes, the Internet Services Manager should now list the Proxy services.

Additional query words: smallbiz


Keywords          : 
Version           : winnt:4.0,4.0a
Platform          : winnt 
Issue type        : kbprb

Last Reviewed: March 31, 1999