Margins Not Correct with HP 4si Printer in Windows NT 4.0 Service Pack 4

ID: Q230157

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP4
Microsoft Windows NT Workstation version 4.0 SP4
Microsoft Windows NT Server, Enterprise Edition version 4.0 SP4

SYMPTOMS

When you print a job using the letter form on an Hewlett-Packard HP 4si printer from a computer running Windows NT 4.0 Service Pack 4, the print margins may be incorrect.

CAUSE

This problem occurs because the printable area for this printer and for the letter form was changed in Windows NT 4.0 Service Pack 4.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix should have the following file attributes or later:


   Date     Time    Size      File name     Platform
   -------------------------------------------------
   5/3/99   8:10p   341,264   Pcl5ems.dll   x86
   5/3/99   8:09p   344,848   Pcl5ems.dll   Alpha

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

Q154871 Determining If You Are Eligible for No-Charge Technical Support

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words:


Keywords          : kbbug4.00 kbfix4.00 
Version           : winnt:4.0 SP4
Platform          : winnt 
Issue type        : kbbug

Last Reviewed: July 2, 1999