Outlook Contacts Are Not Accessible from the Fax Send Utility on the Server

• Microsoft BackOffice Small Business Server version 4.5

SYMPTOMS

If Microsoft Outlook 2000 is installed on a computer running Microsoft BackOffice Small Business Server, the Address Book button in the Compose New Fax dialog box becomes available (normally, it is unavailable). When you click Address Book, the program starts, however, Outlook contacts are not displayed in the list.

Faxes sent from Outlook can use contacts and function normally. The problem occurs only on the server and only when using the Fax Send utility or the Office 2000 "Send as Attachment" commands.

CAUSE

This problem occurs because of a design change in Outlook 2000. For non-Outlook programs to use Outlook contacts, a special version of MAPI must be installed. The Small Business Server-based computer has Microsoft Exchange Server installed. Exchange Server installs its own version of MAPI. For performance reasons, the Exchange Server version of MAPI is not replaced by the Outlook version.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: smallbiz

Keywords          : 
Version           : winnt:4.5
Platform          : winnt 
Issue type        : kbbug 

Last Reviewed: April 20, 1999