Printer Properties error: Device Settings Cannot be DisplayedID: Q172128
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After you add a printer and attempt to print a test page, the following Printer Properties error messages may be displayed:
If you follow the print trouble-shooter and reload the printer driver or try to bring up the printer properties the following message appears:Test page failed to print. Would you like to view the print trouble shooter for assistance?
An attempt was made to load a program with an incorrect format.
Device settings cannot be displayed. The driver for the specified printer is not installed, only spooler properties will be displayed. Do you want to install the driver now?
Inadvertently adding the wrong platform printer driver, such as an Alpha or MIPS driver on an Intel computer, can cause the above error messages to occur.
To remove the wrong platform driver, perform the following steps:
"A driver is already installed for this printer. Would you like to keep the existing driver or use a new one? ....",click "Replace existing driver" and browse to the correct platform files for the printer driver.
Q135406 Steps to Manually Remove and Reinstall a Printer Driver
If you obtained the printer driver from a self-extracting downloaded file,
make sure the installation instructions in the Readme.txt or any other
information file have been followed.
Some self-extracting files may need to be followed by switches in order for
the files contained within to extract correctly. This is important when
extracting files from executable files that contain multiple platform
versions.
The Windows NT 4.0 Driver Library contains several executable files that
must have the contents extracted using the '-d' switch. For example, when
extracting the files for the HP DeskJet 850C, the following syntax should
be used at a command prompt:
NT4DSK2.EXE -dThis allows the executable file to recreate the following subdirectories: Alpha, I386, MIPS and PPC. See the following Microsoft Knowledge Base article for more information on the driver library:
Q142643 Windows NT 4.0 Driver Library
Additional query words: prodnt drivers Alpha MIPS X86 PPC
Keywords : kbprint ntdriver ntprint NTSrvWkst
Version : WinNT:3.51,4.0
Platform : winnt
Issue type : kbinfo
Last Reviewed: February 24, 1999